**Refund Policy**



At ZHU ZHU XIA LLC, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase or service, we are here to help. This Refund Policy explains the terms and conditions under which refunds may be provided.

### 1. **Eligibility for Refunds**
Refunds are available under the following conditions:
- The product or service did not meet the agreed-upon specifications or expectations.
- A technical issue originating from our side prevents the use of the product or service.
- Requests for refunds must be submitted within 30 days of the purchase date.

### 2. **Non-Refundable Items and Services**
The following are not eligible for refunds:
- Completed and delivered custom software or CRM solutions.
- Services where work has already commenced and substantial progress has been made.
- Situations where the issue arises from customer-provided input, such as incorrect data or specifications.

### 3. **Refund Request Process**
To request a refund:
1. Contact our support team at [Insert Email Address] with your order details and the reason for the refund request.
2. Provide supporting evidence (if applicable), such as screenshots or documentation highlighting the issue.
3. Allow up to 7 business days for our team to review your request.

### 4. **Refund Method**
Approved refunds will be processed through the original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

### 5. **Partial Refunds**
In some cases, partial refunds may be issued if only part of the product or service was unsatisfactory or incomplete.

### 6. **Changes to This Policy**
ZHU ZHU XIA LLC reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.